disappearing airtime
<p>Since last year December I've been calling vodacom about me no longer receiving notification sms when my data is about to be depleted. Instead, I am charged out of bundle. This makes me very angry as I find myself loading up to R700 of airtime. I've called numerous times and all I get are rude operators and no help at all. I want to be disconnected from this disgrace of a service company. This is ****************. My airtime was refunded to me once, after that they are now refusing to refund my airtime. Why was that service offered to me in the first place if it will be discontinued without any notice and at such a price for me. I'd rather be phone less than to let vodacom bully me. I'm super angry that i he not recieved any help up until now but when it comes monthend, your debit is never late. I'm going to another networ**** I am going to stop you from debiting my account until you resolve this. My email is ********** if you need me nd still want my money </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
