LB
Luke B
1 reviews | Active since Nov 2021
04 Feb 2022, 08:00
Disappearing airtime
Between yesterday and today R10 has disappeared from my Vodacom prepaid airtime balance. A screenshot was taken yesterday and today confirming it. I turned off my mobile data even though I have data. Explain this Vodacom? I now know why Vodacom is so profitable, because it takea from us. I reckon by tomorrow I would have lost more! Disgusting. Please don’t tell me its got something to do with the 4G network because it doesn’t happen to the other networks.
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Vodacom's replyOfficial
04 Feb 2022, 11:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2022, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team