Disappearing airtime

<p>I loaded airtime and not even minutes later in disappeared. I havent used this number in almost a year,</p> <p> </p> <p>When contacting your call centre the consultatnt wasnt helpful, service was terrible and they treat clients as if they doing us a favour.</p> <p> </p> <p>I would like an explanation as to what happend to the airtime and would like it to be reimbursed. this is pathetic.</p>