Disappearing act
<p>So at 4:50 am I buy R30 airtime. I immediately buy the Just4You R2 power bundle (30 MB). I initially had around R1.90 on my phone. I'm on the internet for a good 2 mins and I get a text saying your data bundles have been depleted. I immediately close all tabs and go off. I later want to buy more bundle and I get told insufficient funds. I look at my airtime balance and it's R0.0 and 0MB. How is this possible? This is not the first time this has happened to me, I am a student and can not afford to be buying airtime 3 times a day because vodacom thinks it's ok to be taking it. Last time I was blamed and told that I did not log off quick enough. Even if I stayed an extra min it should not cost me over R25 worth of airtime. I am very irritated by this company. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
