Disappeared Airtime- Ref:S3-9JM2Q-QFYP5

I am a contract customer for Vodacom for years now and for the first time this month, my airtime disappeared. On the 06th October I called their customer care helpline to enquire about this matter and I was told that they will investigate and revert to me within 48 hours. Me being so patient, I waited for more than 48 hours and called them again and was advised that the first consultant didn't lodge my call properly so the second one had to correct that on their system. Today 15 October 2015, no feedback, no sms whatsoever from this supplier regarding this matter. This is so disappointing because every month my account is debited by them without any mistake, however, there is no decency of even letting me know what happened to my airtime. At least my contract is lapsing in a month's time and I will definitely go for their competitor because this service is unacceptable.<br> <br> Regards<br> Unhappy loyal customer for year!