Disappeared Airtime and Data

<p>I purchased a R275 airtime voucher on the 16/09/2016 and loaded a 1 GB data bundle @ R149 on the same day. My balance was R171. I think my wife bought a R10 airtime advance the same day so lets say worst case my - that my balance would of been +- R150. Then on then 20/09/2016 I get informed that I have no airtime or data left. This is really Impossible as I hardly used my phone, I did use my data but not so much. Please refund my airtime as well as my data. If I look at my data usage its says I used about 494MB from the 14-21 Sep but that was from the 14/09 not even the 16/09 - so how can all my data as well as my airtime just be used up like that. (screenshots attached)</p> <p> </p> <p>Highly disappointed client and totally unacceptable. Honestly #datamustfall we really suffering with this High cost in SA.</p> <p> </p> <p>Call logged with Vodacom yesterday already Ref No: 1- ********** 7054. (I know they said 48hrs TAT but now I must suffer without airtime or data for this period) </p> <p>Attached screen shots of data usage and also of calls made - there was actually no calls made from the 16/09/2016 if you look at my call logs history (No way about R150 airtime could of been used up just like that)</p> <p> </p> <p>Please send me your email address so I can also email you the screenshots of data usage and airtime if required beacuse doesnt seem as all images getting attached via the website;</p> <p> </p> <p>Thanks </p> <p> </p> <p>Mr Saiid Naseem Sattar ( FYI: This is my sons profile on Hellopeter Ebrahim)</p> <p>Please liase with me on the below details; </p> <p>Contact No: ********** 898</p> <p>Sons Email Address which I will recieve correspondence on: **********