MS
Magadi S

1 reviews | Active since Jan 2017

16 Aug 2017, 23:52

Disappearance of my number then sebt pillar to post

My phone started saying no network coverage then said SIM registration failed when I went to Vodacom Westgate they said i must go buy sim card to do a sim swop as they dont have ... when i returned with the sim card then they said it Declined no specific reason (***********) then I went to key west Vodacom then they processed the SIM swop n said I must wait 3 hours then still it never worked then i went to the nearest vodacom in Jabulani mall and they said the number does not exist therefore I must check with cell c and mtn. I went to key west again where now they say the number has been deleted but I have been using the number for years... I never ported my number as i have been with Vodacom for 10years 1 month everything of mine is linked to to it.... I want to know who deleted my ****en number ********** 973 and they must bring it back...

0
Replies (2)
Vodacom
Vodacom's reply17 Aug 2017, 06:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Aug 2017, 11:27
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian