1 reviews | Active since Oct 2013
Disappearance of airtime and data - what manner of magic is this
Yesterday morning, I bought R8 power hour and had R435 worth of airtime left. I made calls only to vodacom users, I had a busy day through out and didn't spend much time on the phone. Evening came I chatted a bit on whatsapp and went to bed at 20:34. I felt my phone on the charger with my data on as usual. Every month I get R800 worth of airtime and had bought 500mb cause I use two phones and use the other phone more than this one. Nonetheless I woke up this morning to remove my phone on the charger, I find an sms that came in at 21:35 stating that I have less than 199.0mb of data available. Then another notification saying I had been charged R2 per 1mb since 7am this morning. To my surprise I had not been browsing, I decided to check my balance and was shocked to discover that both my airtime and data was gone leaving me with R0.00. I honestly feel like vodacom doesn't feel good if 6 months goes by and I don't complain to them about anything. I always either lose airtime or data. Vodacom may I have my data and airtime back please. If you insist on doing this to me I will move to telkom I've learnt they have a package of R600 worth of airtime, free calls to any network and 500GB worth of data. I mean I can save myself R200 and I am sure my data and airtime won't disappear on me. Plus your talking points rewards are lame.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
