1 reviews | Active since Apr 2010
Disappearance of airtime and data
<p>I phoned Vodacom last night, to resolve my query that I can't make any calls on my Top Up 350 contract. They transferred me to a specialist who reset my sim card. This morning ALL my airtime which was R531…. as well as all my data 89MB was gone!!! After several unsuccessful phone calls to Vodacom since 04h43 this morning until now no reply after the call Centre personal as well as their supervisor promised they will call back I still did not received any calls or answers. I actually received another bundle of data which my wife send and that also disappeared immediately</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I want to thank Faiet for his friendly and professional assistance from the 18th November 2016 up to 16 December 2016 for solving my problem without any hesitation. He restored my faith in Vodacom for excellent service and recommend a bonus for walking the extra mile. Thanx again Faiet
I want to thank Faiet for his friendly and professional assistance from the 18th November 2016 up to 16 December 2016 for solving my problem without any hesitation. He restored my faith in Vodacom for excellent service and recommend a bonus for walking the extra mile. Thanx again Faiet