JB
Jacqueline B
1 reviews | Active since Oct 2022
04 Oct 2022, 17:36
Disapointed in vodacom / vodasure
So angry at the moment. Vodacom / Vodasure are a total ripoff. My mother in laws contract was canceled in July and they have continued to debit her account. So far August and September. She has run up and down to try get this sorted out and all they do is give us the run around. Been sent to head office in Durban, been told to call other centers etc. Today when transfered to yet another department to once again explain the situation we were asked.....wait for it.... if we needed a doctor! How does that relate to a telecommunications company! I am completely stunned that one of the biggest companies here in south africa can be so unhelpful and just give their customers the run around.
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Replies (2)
Vodacom's replyOfficial
05 Oct 2022, 08:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2022, 08:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JB
Jacqueline B's updateReviewer Update
18 Oct 2022, 07:20I have only one thing to say about this. NO ATTEMPT TO CONTACT WAS MADE UP UNTIL TODAY. Thats now almsot 2 weeks. No missed calls, no emails, nothing. Not on my phone or even on my mother in laws phone. What's worse is that AGAIN a debit order has come off. Easy to take people's money but not so easy to correct your mistake and admit it. I stand by my rating and will always tell your future customers to not go with vodacom.
JB
Jacqueline B's update18 Oct 2022, 07:20
Reviewer Update
I have only one thing to say about this. NO ATTEMPT TO CONTACT WAS MADE UP UNTIL TODAY. Thats now almsot 2 weeks. No missed calls, no emails, nothing. Not on my phone or even on my mother in laws phone. What's worse is that AGAIN a debit order has come off. Easy to take people's money but not so easy to correct your mistake and admit it. I stand by my rating and will always tell your future customers to not go with vodacom.