JR
Justin R

1 reviews | Active since Oct 2013

13 Aug 2015, 11:32

Disapointed

To whom it may concern<br> <br> I ported my number from MTN hoping the service was going to be excellent as some say its the best network and here 2 days later and being the first day i can use my new handset and after signing a contract that the sales agent confirmed that everything is included in the package except for sim and connection which i accept. But today i am told there is an additional cost to have me see who is calling me / CLI at a cost of R9.50. I get its only R9.50 but if you take out a contract confirm with the 2 sales representatives in the store that everything is included then it is after making double and tripple sure as mildreds shift had ended. <br> This needs to be sorted out asap as everyone is a private number at the moment and i would like to see who is calling....

0
Replies (1)
Vodacom
Vodacom's reply14 Aug 2015, 14:04
Official
Hello Justin.R,

Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.

As per our earlier conversation, I am pleased to advised that your query is now resolved.

Kind regards,
Faz Gertse-Grammer

Best regards,