Disapearing Data

On 3 Jan 2018 my data showed as depleted.

On 29/12/2017 I recharged with 2GB and received 2GB for free.

On 1/1/2018 I received 5GB for my router which I receive monthly.

So in total I had 9GB to use in 6 days.

I called Vodacom to confirm what the problem is as I was not streaming or watching an inordinate amount of videos on facebook.

They sent me the graph of my data usage and it says that 11pm at night, when I was making food for my hobby business, I used 2.4GB and another 1.1GB just before 12pm...

At 8am I apparently used another 1.3GB....while driving to work, another 1GB just before 11am and another 3GB at 12...while I was handing out food for my hobby food business and just before 1pm another 2.6GB.

The first thing that does not look right is all of this amounts to about 11GB...when I only had 9GB to use.

I have used my router to stream Netflix and that uses about 1GB for every 2 hours of watching.

I asked them to look at it and it was escalated. Today I receive an email that the usage was 'correct' but they have given me 3GB as a once off gesture of goodwill...

If their billing was correct, why give anything back?

They cannot provide me with details to show exactly which sites were visited...surely I can use my search history on my phone to validate the info.

Now I have spent a hell of a lot of money and they want to silence me with a gesture of goodwill...

I want my damn data back