MO
Matt O

1 reviews | Active since Mar 2013

25 Sept 2019, 09:37

Disabled STANDARD phone features

I recently upgraded to a Huawei P30 Lite, and I am absolutely in love with the phone. One thing annoys me though. Even though this model is the model that supports dual sim (MAR-LX1M), the phone doesn't recognize when I have the second sim installed. I thought this down to network locks but no, different network cards work in the phone. This leads me to the only other conclusion, Vodacom is gimping their phones with the software, either not installing the package needed for this functionality, or disabling it. This is so bad I can't even describe it. How can you sell something, and gimp its STANDARD features? What is the purpose of this other than being anti-consumer? A lot of people use dual sims in different phones, because of your already astronomical internet costs. Please consider NOT gimping these phones. I'm sick of voiding my warranty to add STANDARD features to my phones, because you don't want us to have them.

0
Replies (3)
Vodacom
Vodacom's reply25 Sept 2019, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply01 Oct 2019, 13:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
MO
Matt O's update01 Oct 2019, 13:21
Reviewer Update
Just spoke to Lance at Vodacom. Helpful bloke but just tells me basically what I complained about. These are reasons people are switching to different carriers. People use different sims for their data and voice, and for some reason vodacom can't see that. The higher ups are too busy stuffing their wallet then caring about their consumers with acts of anti-consumerism like this. I will be loading Huaweis stock firmware on the device and disabling the Vodacom **** on it. Voiding my warranty to fix an issue that was made to keep customers from using their phones as intended. I also will not be renewing my contract with Vodacom when this period is done, and will advise anyone I come across as such aswell/