Disabled client *****ulent billed & ignored

Hi

I am billed for 5G laptop since April 2024 that I don't have.

I took an hour to query & explain this to an agent last week Monday from 4-5 pm.She promised to investigate log it as ***** & get back to me the next day but didn't.

I again called this Saturday morning nothing was logged on Monday & I was asked too fill out forms for an investigation.

I have Motor Neuron Disease so im unable to fill out forms due my condition.

I was given an email address for special request & that took to Tobi on whatapp.

Im frustrated at this point.

Nr in question ***

Thank you

Shameez