Dis-satisfied, Dis-tasteful. Just horrible experience

App**** for a HUAWEI NOVA for the 2nd time with VODACOM a few days back (since the first application was apparently approved BUT no delivery or communication was sent to me ) and when i called i was told it ''expired''... then i reapp**** on the 19th if i am not mistaken and just like the first time, i got random SMS's asking for documents, this time i made sure to email 5 (FIVE) departments from online - customer service etc. Called after i got an email from Shasha saying the contract was approved and to call for activation... needless to say, to this day i still do not have a phone or nothing was done about my many complaints. Yesterday i had to call in so many times and no-one could assist because the reference number - which SHASHA said is moved to approved because documents were attached is now (according to the call center for activations) still pending and upon my last attempt to call the voice prompt apparently picked ME up as a credible threat who's number was blocked and i told shasha this on email and her / his response was for me to use another number!!!!! . I need someone in management or someone that will give me some useful information going forward and that will track those documents sent 5 TIMES!!! AND EITHER APPROVE AND DELIVER MY PHONE OR LET ME KNOW TO SEEK ANOTHER SERVICE PROVIDER, WHILE AT IT - IF CHOOSING THE LATTER PLEASE CONSIDER DEACTIVATING MY NORMAL SIMCARD FROM YOUR CLIENT LIST with the number 063***2973

thanks