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Thomas M
1 reviews | Active since Jul 2010
02 Apr 2019, 11:38
Dirty tricks and Worse customer service
I received an offer on my vodacom app to upgrade for an Samsung S10 for R659 x 24, however upon taking the offer up , it changed to 36 months. I then received a call from Tracy Naidoo who as polite and requested I sent screen shots of the offer which she will forward as she cant make any decision to give the contract for 24 months. To this day no one from the online shop bothered to call me to resolve my issue. Instead they moved swiftly to remove the offer on the app. Its shocking how vodacom can use such dirty tricks to attract customers, this as if I ddnt check before pressing upgrade now I would have committed myself to 36 months. Then apply worse customer service by not calling to resolve the issue.
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Vodacom's replyOfficial
02 Apr 2019, 12:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Apr 2019, 12:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Thomas M's updateReviewer Update
14 Apr 2019, 21:46Pure lies; An agent only called to offer me a contract not resolve my query on or about 8 April saying the CEO rejected to resolve my query . To rub salt to wound or mock me further on 9 April around 15h00 a lady from Vodacom called me and offered S10 on 24 month contract which I took and gave delivery address. The lady called few minutes later to my surprise to cancel the contract I just took. Vodacom really know how to mess and not appreciate customers.
TM
Thomas M's update14 Apr 2019, 21:46
Reviewer Update
Pure lies; An agent only called to offer me a contract not resolve my query on or about 8 April saying the CEO rejected to resolve my query . To rub salt to wound or mock me further on 9 April around 15h00 a lady from Vodacom called me and offered S10 on 24 month contract which I took and gave delivery address. The lady called few minutes later to my surprise to cancel the contract I just took. Vodacom really know how to mess and not appreciate customers.