Director of vodacom you want to read this

I logged a query with vodacom last year regarding a contract dispute, till today no feedback was received. In this year i logged a query with vodacom regarding ********* sales, till today i have not received feedback. I fell prey to them again recently when they performed their ********* sales on me and i took it to their attention. Agent number 1 was supposed to investigate this, instead he told me on the call he understand my frustration and query and will have it rectified, they closed the query whiteout giving me feedback. I followed up with Phumzile, who told me the query was logged incorrectly, I asked Phumizile for her surname-she told me its vodacom policy not to give out her surname, i asked the details of her superiors i was given both name and surname - Shedric Mahala and Lena Ramosa (this doesnt apply to the leadership. Placed me on hold for long wishing ill drop the call, but i didnt, she came back stating she will log the query and get the sups to call me. They never called me. This agent spoke over me and had the nerve to ask me if the deal i was presented with makes sense.I asked who does the sups report to, this agent say she only know Shadrikis her supervisor and manager, she doesnt know where others report to. I clalled back and spoke to Nelson, who told me she **** as they can give their surnames. She also never logged my query. . I asked for settlement and the gentlemen convinced me not to settle he will log the queries. Saturday someone called me with no info on why they need to listen to the calls. After explaining, same day they closed my query again without my consent. My suspicion is, these guys close queries even if the queries was not attended to claiming false stats and presenting untruthful information to their board. But this doesnt surprise me since the sales people lie when they selling. Vodacom is also in contravention of the consumer protection act as they cannot charge one for a service that was not provided - according to the CPA a reasonable settlement fee need to be given. I have been with rain, never threatened to stay with them. When i do a contract in person i sign for the contract and get a copy, i want all the contracts done telephonically with vodacom to be emailed to me.