1 reviews | Active since May 2012
<p>I decided to upgrade online as this was supposed to be conveniet with next day delivery.<br /><br />When not receiving my phone, I followed up a number of times and was told that the phone was misrouted but on its way. Finally i was told to follow up with RAM, as they are in a position to better assist. RAM repsonded that the refernce number provided by Vodacom was not for me but for another client!</p> <p> </p> <p>When following this up again with Vodacom, they can't even help me with the reference numbers they provded!</p> <p> </p> <p>End of the story, is that Voadcom never saw a problem and promised delivery, even when they don't even know what the status of the upgrade is!</p> <p> </p> <p>Bye Vodacom, hell CellC...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I query has been logged and I was prmosed to receive feedback within 3 business days. This is alreday unacceptable, given that I was promised next day delivery and just want to check in on status. But needless to say, not even this promise was honoured and I'm still in the dark...
I query has been logged and I was prmosed to receive feedback within 3 business days. This is alreday unacceptable, given that I was promised next day delivery and just want to check in on status. But needless to say, not even this promise was honoured and I'm still in the dark...
Still no feedback - this is now almost two weeks after I placed the order and Vodacom is unable to give ANY feedback on where my device is...
Still no feedback - this is now almost two weeks after I placed the order and Vodacom is unable to give ANY feedback on where my device is...
Another day passed without any feedback...I'm now being ignored...
Another day passed without any feedback...I'm now being ignored...
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