Direct Seller (Mondo Mobile) damaging the Brand

<p>Good afternoon</p> <p> </p> <p>About a month ago I got a call from Vodacom. This person sold me a useless 5GB modem contract. Since the phone call, the modem was delivered, but I did not receive my terms and conditions and contract.</p> <p> </p> <p>Today, when I called Vodacom, they said I must call ********** 690. i subsequently fond out this is the number for Mondo Mobile. I tried for three days to get through to their call centre, at last someone picked-up the phone today. When I asked for a copy of my contract and terms and conditions, they refused to email me a copy and referred me to the Vodacom Website. Furthermore, Mondo Mobile company said that there is a verbal contract and I now have to request a copy of the call, and then wait until it is uploaded to some website (which takes 7 to 10 working days), after which I have to go to a Vodacom Shop to listen to the call. </p> <p> </p> <p>My reference for the original sales call is 65340. The agent (Roland Varaphan) informed me that today’s call has the same reference number.</p> <p> </p> <p>I had previous complaints regarding the Direct Seller. It is unacceptable that a RED Vodacom customer is treated like this. I have been with Vodacom for over 10 years.</p> <p> </p> <p>Your company has caused serious damage to the Vodacom Brand.</p> <p> </p>