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JM
James M

1 reviews | Active since Mar 2018

11 Mar 2018, 19:05

Dikebu,North West Vodacom signal zero

I logged a complaint with Vodacom online regarding poor to no signal in a village called Dikebu, North West Rural. Gave all details required to log a signal problem what Vodacom did was to call me just to promise to let me know that the issue has been handed to technicians and they wiĺl contact me for more information and that was the last u heard from Vodacom. The issue still remains in Dikebu and Vodacom does not care about what ordinary people endure due to lack of signal in this area.

0
Replies (3)
Vodacom
Vodacom's reply12 Mar 2018, 07:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Mar 2018, 09:34
Official

Good Day James Mphela,

Thank you for taking the time to voice your enquiry and for taking my call. Kindly note that our network team will make contact with you soonest.

Regards
Randall

JM
James M's update17 Dec 2018, 14:57
Reviewer Update
To date after receiving a call from some manager who begged me and said they are sending technician way back in March nothing has happened and my worry was exactly about December time when i go spend my holidays with family having no signal at all. SOME MANAGER WHO CALLS AND SAY MAY I PLEASE CLOSE THE CALL WE WILL FIX THE PROBLEM. What kind of a company allows its employees to lie for the company like this. Shame on you.