DIGUSTING SERVICES

Good day I wonder if someone can shed light on the disgusting service we have been receiving from Vodacom. Firstly, my son, has a contract with Vodacom and was contacted by a call centre person from Vodacom and asked him to pay R1000 on his account. He was retrenched in June last year, battling to get his UIF, which to date he has not received, and he told them he will try and make a plan. A day later he pays R800 to Vodacom, then and a day later his discovers he cannot use his phone because they cut his line completely, handed him over saying he did not pay the amount requested. We have been trying for the past three weeks to find out how to get his line reinstated. Trying to get an account #, amount owing from them, is like asking for someone to provide you with a Gold Bar. We have had the phone put down on us, talking to anyone from Vodacom is absolutely mind boggling, to say the least, not one person was able to assist us. It has been three weeks now and the information provided to us is still incorrect. How hard can it be, they keep on adding fees to this account carte blanche because they can, maybe this is the reason they do not provide you with the correct deals as far as I am concerned this is outright thievery on Vodacom’s part. What can we do??? Unhappy customer.