YT
Yolande T

1 reviews | Active since May 2020

28 May 2020, 08:46

Digusting Service From VODACOM during lockdown.

This is how Vodacom help their clients of over 20 years during lock down.

I fell behind with my bill. They disconnected my phone services. I pay the bill on Monday and sent proof of payment. 22 calls, two emails later no luck. Their call centre staff refuses to put you through to a manager, claiming they can't because they are working remotely. Really??? With today's technology this is your excuse?

The call backs you do get is hung up before you can answer, when you do get to the phone before the hang up it's silent.

I have a 72 year old mother to look after. She has a heart condition and diabetes. What do I do if anything happens to her?

Congratulations Vodacom, you've just lost a customer who pays over R2 000.00 per month for different contracts.

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Replies (2)
Vodacom
Vodacom's reply28 May 2020, 08:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply28 May 2020, 11:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been assisted via the call center this morning.

Regards Consumer Website Team

Best regards,