RP
Ravi P
1 reviews | Active since Nov 2012
03 Jun 2022, 16:31
Digusting service from Vodacom
In October 2021 Vodacom sent me a new Iphone but registered a new number instead of upgrading my existing contract. I called Vodacom more than 10 times to collect the iphone and make the necessary changes . Each time the call center promises to escalate the collection but nothing happens. It has been 7 months since the iphone was delivered and still no collection. Vodacom has deducted R9800 from my account for a contract that I cannot use. I am not disgusted by the Vodacom customer service and will be contacting my lawyer to institute legal proceedings if this matter is not sorted immediately
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Replies (2)
Vodacom's replyOfficial
04 Jun 2022, 09:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jun 2022, 09:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jun 2022, 14:01Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that Lennon from the Online Sales Team (Coactivate) made contact and will authorize the collection.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply07 Jun 2022, 14:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that Lennon from the Online Sales Team (Coactivate) made contact and will authorize the collection.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,