Digusting Service

Vodacom services sucks! I'm so unhappy with Vodacom after I tried calling them in numerous occasions and was transfered from one department to another with no luck...and went to the branch fiftytimes with no luck because NO urgency and intetest shown when dealing with a customer.

However I'm now been blacklisted for a contract phone that i took back to the store for cancellations. Vodacom what am I supposed to pay for? I gave u back your IPhone7 because it had a connection failure,Your branch technicians tried to fix it twice but still the problem continues.

FortunateLy last year I manage to get the manager who is always not at work and when she not at work O 1 is acting on her behalf and she promised to do a follow up as she has done the cancellation December 2016 and she cc me,I have the confirmation of the cancellation...So why am I being penalised for your employees and management Incompetency ? I'm not a customer who scream,fume , do all sorts of thing to get attention because it is their duty to ensure they honour their promises. I suggest that various customer service training must be conducted for your team. I went all channels but still to date nothing is resolved.