digusting customer service

<p>I am absolutely appalled by the lack of basic manners,respect and customer service I received at Vodacom Tygervalley branch yesterday.</p> <p>The manager Ulrich Prins verbally insulted me instead of assisting me to book in my phone for repairs.</p> <p>I arrived at the store 17: 45 ( 15 minutes before end of business).As one of the staff was assisting me Ulrich comes up to me and says " Mam if you want to book in your phone go to Canal walk,we are closing now,do you know know how long I have to walk to get home, you will not pay for my taxi" he then asked me do I know how long it takes to book in a phone? I rep**** and asked why he spoke to me in that manner, and that I was in the store for 15 minutes,he walked away showing me that he had no regard for me and my complaint.</p> <p>A lower level college of his, the lady that was actually assisting me apologised for this behaviour and while the rest of the staff were shocked at his utter disrepect.</p> <p>The incident has left me feeling discriminated against, with this kind of attitude he shouldn't be in a customer service role anywhere never mind Vodacom.</p> <p> </p>