Digusted at Vodacom Cancellations Department

I have called Vodacom cancellation department three times to cancel my phone contract. I spoke to three different consultants who all said my contract was cancelled. I have received no confirmation email from them and called once again. I spoke to a Genevieve and she was of no help to me. She blatantly told me that she cannot assist me, the consultant i spoke to the previous day she will inform her to call me. This is absolutely pathetic Vodacom. How can you refuse people to cancel their contracts with you? I will never be using your provider again. I will definitely not recommend Vodacom to anyone!