Digital Purchase

Item: Vodacom
Rating: 1
Author: Karabo M

I made a Microsoft purchase using my Vodacom airtime. The airtime was deducted but the purchase didnt go through, a error message popped up but no reversal of my airtime. Microsoft referred me back to Vodacom but I can't get any assistance - all options are going to Tobi and it isnt much help. Very frustrated

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Sept 2025, 11:26

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply10 Sept 2025, 11:26

Official

Best regards,

Vodacom's replyOfficial

13 Sept 2025, 15:34

Hi Karabo,
Thank you for your correspondence.

Although we were unable to reach you telephonically, we’ve reviewed your query and have credited R217.35 to ***.
We hope this has been helpful and appreciate your patience.
Regards,
Vodacom Consumer Website team

Best regards,

Vodacom's reply13 Sept 2025, 15:34

Official

Best regards,

Digital Purchase

About

Community

Businesses

Follow Us