SR
Shannen R
1 reviews | Active since Sept 2016
03 Nov 2021, 09:29
digital gone wrong !
I HAVE CALLED YOUR CALL CENTRE TWICE NOW AND GET THROUGH TO A CONSULTANT AND THEY DROP THE CALL!!!! 2 incorrect debit were taken from my account , no debi check was approved. i cant seem to get anyone to help me and thus adds to the tolerance up keep with the numerous vetting's done by your staff in an attempt for sales which impacts MY credit. please get someone to call me !
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Replies (3)
Vodacom's replyOfficial
03 Nov 2021, 11:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Nov 2021, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SR
Shannen R's updateReviewer Update
04 Nov 2021, 15:40when will the contact be made? i still havent heard a word from vodacom...
SR
Shannen R's update04 Nov 2021, 15:40
Reviewer Update
when will the contact be made? i still havent heard a word from vodacom...
Vodacom's replyOfficial
05 Nov 2021, 10:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have requested the necessary credits and logged an arrangement with the Subscriber Collections Division with reference ***, as requested. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Nov 2021, 10:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have requested the necessary credits and logged an arrangement with the Subscriber Collections Division with reference ***, as requested. Regards Consumer Website Team
Best regards,