MM
Monde M

1 reviews | Active since Feb 2016

13 Oct 2018, 10:20

Digging into my pockets -UNFAIR!!!!

This week alone I have spent over R110 or more on airtime that I purchase that seems to disappear the same day or following day. You can not say its running -background applications or apps because I had data to cater for that, which also seems to last a day lately and I do nothing different from what I have been doing before. Something is terribly wrong with your billing. I would buy R12 airtime make a call less than 2 minutes, the following day or later on I'm on zero and I have to re-charge again, no guys. We are headed for recession or we already are in recession and this type of spending on airtime is uncalled for. I don't make a lot of calls and to be chowed in the pocket like this is highly unfair. Go through your records and you will see a day will go by without an outgoing call on my phone. And to buy airtime like this is crazy. Do your homework and someone must call me with a sensible explanation and some re-imbur*****t!!!

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Replies (2)
Vodacom
Vodacom's reply14 Oct 2018, 09:14
Official
Dear Customer,

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply14 Oct 2018, 13:35
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved  Regards Consumer Website Team(SA)