Difficulty to upgrade

<p>On the 10 May I did an online upgrade ***. I received an automated e-mail that Vodacom will contact me within 24 hours.</p> <p>On the 18 May I sent an online query to Vodacom about this upgrade - they again sent an automated response that they received the mail.</p> <p>On the 23 May I phoned and was told that my account is one of the accounts that has been migrated to the "New" system and that one on the consultants working on the new system will call me back on the same day.</p> <p>On the 25 May I tried calling again and was told the same story, when I asked to be transferred to a supervisor I was transferred to the accounts department. My calls were dropped several times during this morning.</p> <p>Can someone please help??</p> <p> </p>