Difficulty in receiving my monthly statement

<p> On the 28th of June 2016, I contacted the customer service centre requesting my latest statement and also informing them that I haven't received one since March 2016. I was informed that rhe systems are down but I will receive my statement as soon as the system is working. I have not received it, yet. </p> <p> </p> <p>Today, 29 June 2016, I sent a message on Twitter to the @Vodacom handle informing them of what happened, I referred to the MyVodacom portal to retrieve my statement from it. I attempted this three times to no success. I sent a message again to their Twitter handle and this time I referred to send a message to @Vodacom 111. I complained about how I am being sent from pillar to post, making the same request for the fourth time. They responded by asking me to send a tweet to @Vodacom111 and how they are all different departments, they would most certainly assist me. </p> <p> </p> <p>A statement is all I require, getting it is becoming an exhausting task. I don't even understand why they stopped sending me the monthly statements in the first place. </p>