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Ntsako N
1 reviews | Active since Jul 2021
29 Jul 2021, 07:25
Difficulty in canceling vodacom contract
Vodacom makes it hard to cancel a contract with them. You get little to no assistance at all from them. My vodacom contract is supposed to come to an end in August, and when I went to quiry my contract status I was told it has been upgraded in February and it will end in 2023. I'm failing to understand what was upgraded as I didn't get a new phone or top up on my data/airtime. And I didn't agree to any of this especially after calling them to cancel my contract when it expires.
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Ntsako N's updateReviewer Update
29 Jul 2021, 07:29Another thing is that even when you go to the the vodacom shops they don't assist you but will send from pillar to post, asking you to call their cancelation/upgrade center you end being on hold for hours and then your call gets cut without getting help raise her daughter to play tennis to which
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Ntsako N's update29 Jul 2021, 07:29
Reviewer Update
Another thing is that even when you go to the the vodacom shops they don't assist you but will send from pillar to post, asking you to call their cancelation/upgrade center you end being on hold for hours and then your call gets cut without getting help raise her daughter to play tennis to which
Vodacom's replyOfficial
29 Jul 2021, 08:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jul 2021, 08:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Aug 2021, 13:19Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to the relevent Team for further assistance. Based on the feedback provided, the team has assisted with the upgrade reversal and we have processed the cancellation as requested. Your reference number is ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to the relevent Team for further assistance. Based on the feedback provided, the team has assisted with the upgrade reversal and we have processed the cancellation as requested. Your reference number is ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Aug 2021, 13:19
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to the relevent Team for further assistance. Based on the feedback provided, the team has assisted with the upgrade reversal and we have processed the cancellation as requested. Your reference number is ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to the relevent Team for further assistance. Based on the feedback provided, the team has assisted with the upgrade reversal and we have processed the cancellation as requested. Your reference number is ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,