Difficulty getting a contract
<p>I have been trying to get a contract from the 10th. I called the call centre numerous times only to be put from consultant to consultant and eventually get cut off. I had a contract which expired and I did not renew it but ported the number to prepaid. Now I have been told that my account is sitting in the legal department but they cannot tell me why. Is it so difficult to get another contract when my old one was kept in good order?</p>
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Vodacom's replyOfficial
13 Apr 2017, 07:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Apr 2017, 07:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
24 May 2017, 10:02i still have not received any calls from Vodacom to sort out this problem in fact the issue is still ongoing.
's update24 May 2017, 10:02
Reviewer Update
i still have not received any calls from Vodacom to sort out this problem in fact the issue is still ongoing.