Difficulty Activating VoLTE on Vodacom SIM

Dear Vodacom Support,

I am currently experiencing ongoing issues trying to activate VoLTE on my SIM card.

Despite having a VoLTE-compatible device and being in a 4G/LTE coverage area, the service is not working on my line. I have attempted to enable VoLTE in my phone settings, but the feature does not activate.

From my understanding, VoLTE requires the service to be provisioned on the SIM card, which may need to be activated by Vodacom from your side.

This issue has been quite frustrating, as I am unable to benefit from features such as improved call quality and simultaneous voice and data usage.

I kindly request that you:

Check if VoLTE is activated on my SIM/profile Provision/enable the service if it is not active Advise if there are any compatibility or network issues affecting my line

Please let me know if any further information is required from my side.

I would appreciate your urgent assistance in resolving this matter.