Difficulties with 2nd line "Porting"

Im a Vodacom customer for more than 2 years already and I'm disturbed by the service am getting today throughout the years I've been with VC. After receiving my second contract today I called VC to assist with porting since I was not given an option to port upon Applying Online. Spoke to the lady ''MELISA'' on ***4 and she advised me that they need to collect the handset since it has already been delivered.

My concern is that VC never contacted me and confirmed if the order is correct neither I want to change price plans. How could they want to come collects the handset am happy about to facilitate the process afresh? What is difficult with facilitating a port on a prepaid line on competitor? I’m saddened by this and I will surely cancel this order if they cannot facilitate the porting because I cannot have 3 different numbers.