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dawiefourie D

1 reviews | Active since Jun 2016

07 Jan 2022, 13:00

DIFFICULT TO CANCEL VODACOM CONTRACT AT END OF CONTRACT PERIOD.

My contract came to an end on 4 January 2022 after a period of 2 years. I try to cancel the contract completely and try to avoid more deductions from my account. I do not need the data contract to go on any further. It is now a few days that I tried to cancel it. I phone them, I use their Twitter Account, no results and no-one at Vodacom can confirm that the contract is been canceled. Very easy to sign you up for a contract, but try to cancel it at the end of the contract period. They tried to make it at difficult as possible.

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Replies (1)
Vodacom
Vodacom's reply07 Jan 2022, 13:29
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team