NT
Nushy T
1 reviews | Active since Jun 2020
10 Mar 2022, 12:05
Difficult to cancel contract
I have being trying to cancel my contract since January 2022. I was given the run around as they don't cancel contracts in the store anymore. I have been put through various vodacom departments eventually I was told told that February 2022 would be the notice month but I got a statement of account for March 2022. I still am unable to find someone who can assist. This is appalling service.
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Replies (2)
Vodacom's replyOfficial
10 Mar 2022, 13:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2022, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Mar 2022, 13:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please be advised that we have escalated your query to our Fibre Support Team. Based on the feedback provided the team has confirmed that the cancellation has been processed successfully.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply15 Mar 2022, 13:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please be advised that we have escalated your query to our Fibre Support Team. Based on the feedback provided the team has confirmed that the cancellation has been processed successfully.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,