Difficult dealing with Vodacom

I’ve been called twice to upgrade. Each time it goes sour because of incorrect info from the consultants. I called *** today to check my latest cancellation but all I got from the man was silence as though I was speaking Greek and he couldn't grasp what I was saying…..

Then a simple question of why the new Samsung Galaxy A52 is only available in the LTE version and not the 4g version got another clueless silence so I just hung up.

Where are the days when one could speak to someone who sounded enthusiastic and competent and knew his/her story and who spoke clearly. Also, what's with the background noise of the upgrades department that sounds like a busy restaurant - you often can't hear what the consultant is saying. It just irritates me so much I don't want to sign up for anything with that background noise going on.

I long for the earlier days and service providers like Nashua Mobile etc…..at least one dealt with people who were trained properly and they valued you as a customer.