Different story different day!

<p>Hi,</p> <p> </p> <p>I went online to chat to a consultant regarding and inquiry I had for a product you guys had on offer and ended up taking the service with the lovely lady I spoke to by the name of SHAHISTA and she advised me everything approved telephonically delivery will be down in 3-5 working days and I was a happy customer! I then however didnt get anything yet and she called me and advised they need to confirm delivery and needed to call through to the company of which I work which wasnt a problem either and then it went quiet. I then decided to go online to follow up and yesterday and then was called by NICCOLENE which then advised me that they need to re process the application which I didnt mind either when through everything once again then it came to where this time which was the 2nd time round documents was required and my question was as to why documents were not requested 1st time round after the service was processed and apparently APPROVED! 1st time round I can understand that if docs were requested that would make sense but as a order that needed to be re-processed why request docs now. what was different between the 1st time it was approved to being approved now and having to redo a ITC check as a customer that does not make sense how do you get approved a week before no docs,nothing to signed but after it not been delivered it needs to be reprocessed and everything including documents are required. I was transferred to a manager by the name of SCOTT who attempted to explain it to me as if I didnt understand it and after been told the same thing a few times I advised him its a waste of time and he ended the call saying no problem "bru" and dropped the call! If we are now in the age where managers or supervisors end up calling clients bru then it has purely gone to ****!!</p>