RP
RIANA P

1 reviews | Active since Sept 2016

01 Sept 2016, 20:54

Different rules for their customers

<p>I want to transfer my daughter cell nr to my business contract. After 3 days going back to the vodacom store, an email to Shameel a man from vodacom phone me and said that according to the system i must wait 21days. My husband wants to transfer my son cellnr to his business contract and within 10min its done. When i asked the man from vodacom to explain this to me he said he didnt have an answer and dont know what to say. I asked him... so it seems that vodacom breaks contract and he said... yes. He cant do anything i must wait for 21days. My daughter send 2 emails regarding this with no reply from vodacom. I dont know that in business there are different rules for customers.</p>

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Replies (1)
Vodacom
Vodacom's reply02 Sept 2016, 07:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,