BB
Bruce B
1 reviews | Active since Feb 2012
09 Oct 2017, 15:47
Different amounts payable from different sources
Vodacom recently upgraded my package from a Smart S to a Smart Top Up S package but i received an invoice that shows an amount and breakdown that is completely different to the quote i got from Vodacom which is different to the Vodacom App? This is rediculous ... which one is the correct one?!? When i phone Vodacom Upgrades they have something completely different to what i have. I have no idea what i am going to be charged at the end of the month and whether my phone is insured or not as the Vodacom App says it is insured but the invoice i got has no insurance. I was quite happy with Vodacom before the upgrade, not anymore.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Oct 2017, 15:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Oct 2017, 15:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
BB
Bruce B's updateReviewer Update
23 Oct 2017, 10:21Ula Wiggins responded to my query on the 10th Oct saying the issue would be investigated but 13 days later and i have had no reply and the Vodacom app still showing the incorrect billing. I can see the incorrect amount going off my account at the end of the month and then i will need to fight with Vodacom to have reversal done as well.
BB
Bruce B's update23 Oct 2017, 10:21
Reviewer Update
Ula Wiggins responded to my query on the 10th Oct saying the issue would be investigated but 13 days later and i have had no reply and the Vodacom app still showing the incorrect billing. I can see the incorrect amount going off my account at the end of the month and then i will need to fight with Vodacom to have reversal done as well.
Vodacom's replyOfficial
26 Oct 2017, 16:22Dear Bruce,
I do apologise for the delay in response.
As discussed, your query has been addressed.
Thank you for your patience.
Regards,
UW
Best regards,
Vodacom's reply26 Oct 2017, 16:22
Official
Dear Bruce,
I do apologise for the delay in response.
As discussed, your query has been addressed.
Thank you for your patience.
Regards,
UW
Best regards,