Diferrent results from two identiavl contracts

Item: Vodacom
Rating: 3
Author: Peter H

My wife and I both have identical Top Up contracts. We both have roaming included. She however is able to make calls and SMS while roaming, and I cannot. The local Vodacom service centre cannot solve this problem of find the source. How do I get this anomoly corrected?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Jan 2019, 16:21

Dear Customer,

Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply03 Jan 2019, 16:21

Official

Peter H's updateReviewer Update

03 Jan 2019, 16:29

OK many thanks. The consultant I dealt with was Khalid who did his best to solve the problem but was unable to resolve it.

Peter H's update03 Jan 2019, 16:29

Reviewer Update

OK many thanks. The consultant I dealt with was Khalid who did his best to solve the problem but was unable to resolve it.