Hellopeter
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JP
Joseph P

1 reviews | Active since Jul 2016

17 Oct 2018, 20:27

Didn't subscribe and cannot unsubscribe either

I received a sms "Your Vodacom legal cover has been activated and valid until . To view balances, buy bundles & save dial *135# or visit vodacom.mobi."

I phoned Vodacom to notify them that I haven't subscribed to this service. The agent tried helping me but without success.

She then gave me the number for their legal cover service provider who also couldn't assist as they are the department who assists with new and open cases.

So now I have legal cover which I cannot unsubscribe or see on my profile. The vodacom call centre agent could see the new service on their system but could not cancel it either.

Maybe I should keep the legal service I didn't ask for, and sue Vodacom because of these ******* subscriptions.

This is not the first time.

0
Replies (2)
Vodacom
Vodacom's reply18 Oct 2018, 06:34
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

JP
Joseph P's update20 Oct 2018, 09:39
Reviewer Update
Thank you for clarifying that the legal cover is included at no charge with a contract upgrade. This information must be included on the leaflet or communicated to the customer. I do not know what is covered under this policy nor did they provide any numbers to phone incase I want to use these services. Thanks.