Didnt Migrate my Contract but Upgraded instead

<p>My Contract Expired with Vodacom. the phone was still working fine. i went into the Vodacom Store in Galleria and asked the Lady if she can change my Contract to a Month to Month were i Pay for Talk time & Data. i told her that i want to be able to cancel this Package at any stage if i need to upgrade to get a New phone, just in case my current phone stopped working. she told me she has the perfect thing for me, and we then continued to do the Paperwork.</p> <p> </p> <p>a couple of Months later i went to Vodacom to get a New Phone, to find out that she had actually Upgraded my Account & i couldnt get a new Phone. this women doesnt work for Vodacom anymore & after a Month of dealing with management at Gallarie i got told. i have signed a Contract and there was nothing they could do.</p> <p> </p> <p>which is Infuriating, for Starters i cant beleive the Complete Incompetence from this Women, i specifically asked that i be able to get a new phone at any stage. to find out i cant.</p> <p>now having Vodacom tell me they cant fix the Problem is Complete BULL**** !! this is how Vodacom looses customers.</p> <p> </p>