didn't know the network was down

Yesterday, I could not make calls or anything. I have a heart problem. finally got thought to the call centre, they couldn't help. transfer too a different tec department. on the phone for about 45mins, saying, change this on my phone and rooter. change that!!!!! decided to wait for the morning, went to the vodashop. They told me the network went down last night and its happen before. If they didn't know, they should! wasting my time and money to sort out the, so called problem. I've told my family. that if anything happened to me and I cant get in touch, because of Vodacom network. Use my money and take them to court. Nail them! Not happy! that's a nice way too put it.