LN
Lehlogonolo N
1 reviews | Active since May 2022
07 May 2022, 11:00
Didn't get any help
Vodacom customer care are really giving us a problem, each and every time when we call to talk to a consultant then send us to Tobi which is not appropriated at all it doesn't really help us. I tried calling them to cancel my recurring purchases on my phone because i don't know what happened on my other number. My sim keeps on just purchasing data every time i recharge i called to help with this matter but non of that was solved.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
08 May 2022, 08:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 May 2022, 08:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 May 2022, 20:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply09 May 2022, 20:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,