Item: Vodacom
Rating: 1

Vodacom's replyOfficial

14 Jan 2021, 07:49

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply14 Jan 2021, 07:49

Official

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

's updateReviewer Update

18 Jan 2021, 07:58

Thank you I always change my reviews to positive but not in this case, yes they were cancelled. But when I called your cancellations department to confirm if I only have 3 numbers left which was my plan the lady said no there is another device "a watch" which I'm paying for about R147???? Go back on the calls and emails I sent your department, I SPECIFICALLY ASKED so those are the only numbers left the 3 and everything maybe 3 times I called and asked that the consultants said yes sir only 3 left so I went and cancelled all the 8 and now when all of them are cancelled you say there is another watch left, OMW really!!!! This is horrible service, every time I call the consultant ask why i want to cancel all these numbers and I didn't really have a negative answer other than I'm not using those numbers, but NOW I have a reason and negative answer its coz I WAS **** TO when I asked what numbers is left and please try and tell me I'm lying, go back on the communication its all on mail and recordings as your record your calls. I feel that watch YOU \ VODACOM needs to credit my and delete that account as that's false information so now I'm sitting with 4 accounts where I ASKED and it was confirmed that I only have 3.

Just so you know I wasn't planning on cancelling everything with Vodacom the remaining numbers but now i am, when my last numbers runs out i will be leaving Vodacom and no good story will come out of it if someone asks me about my experience il tell them that they need to be careful when dealing with call centers at Vodacom. The worst thing of all is al always stay on the call to rate your consultants and give them good reviews just so you can turn around and tell me o sorry sir we **** there is another watch remaining for R147!!!!!!!! :(

I know this reply will probably be laughed at as you wont cancel that one but I think its just right to voice my concern!!! :(

's update18 Jan 2021, 07:58

Reviewer Update

Thank you I always change my reviews to positive but not in this case, yes they were cancelled. But when I called your cancellations department to confirm if I only have 3 numbers left which was my plan the lady said no there is another device "a watch" which I'm paying for about R147???? Go back on the calls and emails I sent your department, I SPECIFICALLY ASKED so those are the only numbers left the 3 and everything maybe 3 times I called and asked that the consultants said yes sir only 3 left so I went and cancelled all the 8 and now when all of them are cancelled you say there is another watch left, OMW really!!!! This is horrible service, every time I call the consultant ask why i want to cancel all these numbers and I didn't really have a negative answer other than I'm not using those numbers, but NOW I have a reason and negative answer its coz I WAS **** TO when I asked what numbers is left and please try and tell me I'm lying, go back on the communication its all on mail and recordings as your record your calls. I feel that watch YOU \ VODACOM needs to credit my and delete that account as that's false information so now I'm sitting with 4 accounts where I ASKED and it was confirmed that I only have 3.

Just so you know I wasn't planning on cancelling everything with Vodacom the remaining numbers but now i am, when my last numbers runs out i will be leaving Vodacom and no good story will come out of it if someone asks me about my experience il tell them that they need to be careful when dealing with call centers at Vodacom. The worst thing of all is al always stay on the call to rate your consultants and give them good reviews just so you can turn around and tell me o sorry sir we **** there is another watch remaining for R147!!!!!!!! :(

I know this reply will probably be laughed at as you wont cancel that one but I think its just right to voice my concern!!! :(

's updateReviewer Update

18 Jan 2021, 10:02

Also go and look at the 8 quotes I signed, I said NO to covert all the numbers I cancelled to pre paid, now I see all those numbers are still on my account as prepaid? What's the purpose of asking prepaid YES or NO if you change them and not cancel them to prepaid anyway? :( Really am I being unfair or unreasonable? You give good service when you call me for new products and try and smear more things off on me but when a customer cancels I get this service? Good customer service goes both ways for Positive or Negative requests. :(

's update18 Jan 2021, 10:02

Reviewer Update

Also go and look at the 8 quotes I signed, I said NO to covert all the numbers I cancelled to pre paid, now I see all those numbers are still on my account as prepaid? What's the purpose of asking prepaid YES or NO if you change them and not cancel them to prepaid anyway? :( Really am I being unfair or unreasonable? You give good service when you call me for new products and try and smear more things off on me but when a customer cancels I get this service? Good customer service goes both ways for Positive or Negative requests. :(

Didn't cancel the numbers I requested