FT
Fathima T

1 reviews | Active since Mar 2017

07 Apr 2017, 10:33

Didn't receive my monthly airtime

<p>I didn't receive my R150 airtime this month so I called 111.</p> <p>I was advised that my airtime has been taken out by subscriptions.</p> <p>I didn't subscribe or opt-in to anything.</p> <p>The consultant says that she can delete the subscriptions but can't give me any details of the company that took the airtime.</p> <p>I WANT MY AIRTIME!</p>

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Replies (1)
Vodacom
Vodacom's reply07 Apr 2017, 10:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team