Did upgrade and got charged R1700 extra on next direct debit

<p>I upgraded from a iPhone 4s to iPhone 6s on the 12th of May - more specifically the UChoose Flexi 200 plan (R619 pm x 24 months) - and was expecting to pay a few hundred extra a month.</p> <p>Fast forward to May 26th and I get an SMS from FNB saying R2349 has come off my account and it's from Vodacom. Obviously thinking this was a mistake, I call 082 111 to query, and this is where my day went from bad to worse.</p> <p>In total I spoke to 6 different people, neither of them more helpful than the next. I just kept getting transferred from Customer Care to Accounts and back again. Maria from Subscriber collections was particularly horrible, and said she will speak to someone first before transferring me - I then got cold transferred. I then spoke to Sima and her manager, who refused to tell me his name, and then got cold transferred again.</p> <p>I did get out of them however that R1700 of the total amount was in fact for the HANDSET. I mentioned that cannot be, as nowhere on the Vodacom website, or during the upgrade process, was this mentioned to me. See attached screenshot of the deal on the website.</p> <p>No one seemed to care and made it explicitly known that I will not be getting this money back.</p> <p>I NEED this to be sorted asap please, as this has now taken food out of my kids mouths - I simply cannot afford this, and if it were told to me at the time of the upgrade, I would have politely declined the offer.</p> <p>If someone here could get through to someone on Vodacom's side and get this sorted - as in credited to my account - I'd be extremely grateful. If I need to send the handset back, I will do so, but I need that money and I need it now.</p> <p> </p> <p>Regards,</p> <p>Mat</p>