Did not Recieve my buds I claimed 9 months ago

Guys I'm done with Samsung, Last year when I upgraded to my A31 I claimed Galaxy buds+ I recieved a reference number everything, But still did not recieve my buds, they said I should send all details again to that verifysamung.. what so ever, In did send it again but they say there is an error my email cannot be delired to that address. So I'm done with samsung they say you can claim something but you never recieve it. !! Please help it's been 9 months I've been waiting